The mechanism for consideration of appeals, proposals, and complaints
The company has developed and implemented a mechanism for handling complaints and suggestions from interested parties. Currently, you can submit an appeal or complaint through:
- Email on the company website
- Company mailing address
- Company contact phone number
- Boxes for complaints on the territory of the enterprise (for employees)
Complaints, received via email, are reviewed daily by the person in charge and forwarded to the appropriate departments of the company for further review.
Complaints that have been filed by mail or by phone, are accepted by the secretary and forwarded to the relevant departments for resolution.
In accordance with the requirements of the "European Bank for Reconstruction and Development" regarding interaction with interested parties, the company has introduced a complaint review and control mechanism:
① Filing a complaint.
② After receiving a complaint, the person responsible for accounting and registration records the complaint in the complaint registration log on the same day or the next working day.
③ Accepted and registered complaints are reviewed by the general director of AIGC "Dniprovska" within one working day. He appoints the person responsible for considering and resolving the appeal.
④ The person who submitted the complaint is informed about the resolution of the complaint in accordance with the communication method chosen by him.
⑤ All complaints received during the year are recorded in our log of complaints and appeals, regardless of the outcome of their resolution.